Job Description
Leading the Charge in Private Cloud Support This role involves contributing to medium-scale technical projects aimed at improving the efficiency and quality of Cloud Support operations by leveraging automation, monitoring, and analysis to drive continuous service improvement. Cork, Ireland is the location for this position, which requires a technically skilled and resourceful Lead Support Specialist to partner with top companies, tackle complex issues, and contribute to projects shaping the future of digital transformation. **Your Impact** * Automate deployments of monitoring solutions using scripts * Analyze monitoring alerts to identify opportunities for improved application monitoring * Tailor Grafana dashboards to meet requests from Private Cloud teams * Work on technical projects spanning multiple teams, including Cloud Support, Cloud Operations, Network Operations, IT, and Product Management * Support ongoing AI-driven initiatives in collaboration with TSS and other key stakeholders * Lead the creation of detailed playbooks to enhance issue resolution processes and operational efficiency **Requirements** * 5+ years of experience in technical support, operations, or consulting roles within enterprise-level, multi-tiered application environments * Strong scripting and automation skills * Familiarity with tools for streamlining operational tasks * Proven ability to work with a broad range of in-house and third-party applications within both private and public cloud environments * Excellent verbal and written communication skills with a strong focus on clarity and empathy * Demonstrated experience working in collaborative, dynamic teams with the ability to pivot seamlessly as project requirements evolve * Working knowledge of Docker, Kubernetes, and Helm * Experience in delivering services within an ITIL-based framework