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Job Description
Manage a team of administrators and provide high-standard administration to a portfolio of clients, ensuring task management, load balancing, and compliance.
The role involves managing a team of pension administrators, liaising with consultants and other teams, and providing regular updates to the Operations Team.
Team Leader
- Manage and motivate a team of pension administrators to meet deadlines.
- Liaise with consultants and other teams to ensure services meet customer expectations.
- Coach and develop pension administrators by identifying individual and team development needs.
- Provide regular updates to the Operations Team on team work in progress.
- Be the point of contact for team members and clients.
- Meet service level agreement deadlines.
- Minimize errors and ensure processes are adhered to.
- Calculate member benefits.
- Ensure all standard procedures are followed.
- Perform routine and administrative tasks.
- Respond to clients in a timely manner with accurate information.
The requirements for this role include a third-level qualification, QFA, leadership and team management skills, and excellent PC skills.
- Third-level qualification is desirable.
- QFA is essential.
- Leadership and team management skills are desirable.
- Excellent PC skills - Microsoft Packages.
- Excellent communication skills (written & verbal).
- Excellent interpersonal skills.
- Strong customer focus.
- Analytical skills.
- Self-motivated.