Job Description
Position:Lead Systems Engineer Location:Ballsbridge, Dublin 4 Company Description We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site Fabrication, Technical Support Services, Maintenance, Asset Management, BIM (Building Information Modelling) and Geo-Surveying. We offer competitive salaries, financial support for further training, Continuous Professional Development (CPD) leading to chartered status, performance incentives and the ability to progress your career with a world class engineering contractor. Job Description: Under the direction of management, the Lead Systems Engineer maintains systems, leads, assigns, and monitors projects, provides end user support, manages team documentation, and initiates process improvement. Responsible for managing POCs and evaluating new technologies. Participates in defining and leading the vision for the team. Acts as liaison to vendors for advanced troubleshooting. The Lead Systems Engineer will act as a mentor to junior members of the team. May be responsible as point of contact for team in absence of management. Your responsibilities will include: Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. Core Technology Concepts - Responsible for understanding of complex technologies and their use. Demonstrates initiative to learn about current and future technologies End user support - Responsible for coordinating troubleshooting for all issues. Triage and escalate issues as appropriate and communicate with other teams to resolve. Resolve complex end-user support issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution. Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert. Responsible for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan Project Management - Responsible for time tracking and updating documentation. Plan and lead projects, including staff coordination. Collaborate with other technical teams, as appropriate, for successful completion of project. Lead POC evaluations. Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors. Troubleshooting/Critical Thinking - Independently resolve issues. Mentor less experienced staff with issue resolution. Responsible for documentation of resolutions for the team. Skills and Requirements: Typically has 7+ years' experience with complex systems environments through education or practical experience. Mastery of standards, IT procedures and protocols. Demonstrated success leading teams and collaborating with business partners. Demonstrated understanding of the project management process. This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation. Benefits: We offer a competitive salary package commensurate with experience and qualifications. In addition, you will have the opportunity to work in a dynamic and supportive environment, collaborating with industry leaders and contributing to a sustainable future. Our company values work-life balance and encourages professional growth through training and development programs. If you are ready to make a difference and be part of a growing industry, please submit your CV, along with a cover letter highlighting your relevant experience and why you are interested in this role. Recognising the contributions and respecting our people is core to our culture and values. We are an equal opportunities employer, and we encourage candidates from all backgrounds to apply for roles. #IJA