-
Job Description
Ergo are seeking an experienced IT Support Engineer for a permanent position in Dublin city centre.
You will work in a Financial Services client supporting multi-screen, high-performance desk setups for users on Office 365 .
Working closely with traders, vendors and remote teams you will ensure maximum uptime for mission critical systems supporting both IT Infrastructure and internal applications.
This is a hybrid role with excellent learning opportunities.
What will you do?
- To be a central point of contact for all IT infrastructure related requests in relation to servers and IT networks, including maintenance and administration
- SQL Administration and support
- System Monitoring - monitoring of systems through operations monitoring and alerts tools
- Support of Windows Server environment including Exchange Servers
- Support of Office 365 environment
- Application & User Support - provide primary support by dealing with user requests and responding to outages for all operational matters
- Troubleshoot and resolve desktop and server problems, diagnose and solve hardware and software incidents and problems
- Problem escalation to colleagues in other IT Teams where necessary
- Contribute to the documentation of IT policies, processes and procedures
- Install, maintain and support new applications and services
What experience do you need?
- Previous experience in a similar role - Systems Administrator, IT Engineer, Systems Engineer etc.
- COMMS Room experience
- IT Hardware including laptop builds
- Microsoft (Office) 365 Administration
- High availability technologies including UPS and RAID
- SQL knowledge an advantage (training will be provided)
- IT qualifications desirable (MCP, ITIL, MCSA, CompTIA A+ N+ MTA)
Due to the nature of the business a shift rota is in place. You can choose either 6:30 am - 3 pm shift or 10 am - 6:30 pm with some flexibility around start/finish times.
Apply today for more info.
#J-18808-Ljbffr