Job Description
**Microsoft 365 Engineer Wanted** Seeking a skilled Level 2 Engineer to manage and support Microsoft 365 environment, with a focus on Teams, Intune, and other critical Office 365 applications. **Job Description** We are seeking a highly skilled Level 2 Engineer to join our team. As a Level 2 Engineer, you will play a key role in maintaining the performance and security of our Microsoft 365 infrastructure, ensuring smooth operations and efficient user support. **Key Responsibilities:** * **Microsoft 365 Administration:** + Manage and support services including Exchange Online, Share Point Online, Teams, and One Drive. + Handle user accounts, permissions, licenses, groups, and distribution lists within Office 365. * **System Monitoring:** + Oversee system performance using tools like Manage365, ensuring optimal operation and managing service health. * **Security Compliance:** + Implement and maintain security measures, including multi-factor authentication. * **Troubleshooting:** + Resolve technical issues related to Microsoft 365 services and coordinate with Microsoft support as needed. * **Migrations & Updates:** + Plan and execute system migrations, updates, and integrations with other systems. * **End-User Support:** + Provide support and training for Office 365 applications. * **Microsoft Teams & Intune Support:** + Assist with the rollout and support of Microsoft Teams and Endpoint Manager (Intune) across devices. **Requirements:** * Minimum 3+ years experience managing Office 365 environments. * Strong working knowledge of Exchange Online, Share Point Online, Teams, One Drive, and Microsoft Endpoint Manager (Intune). * Proficiency in Power Shell scripting for Office 365 administration. * Proven experience with security and compliance features in Office 365. * Experience in data migration and integration projects. * Knowledge of networking and Active Directory. * Microsoft 365 Certified: Enterprise Administrator Expert certification is a plus. * 5+ years experience in a Level 2 helpdesk environment. * Excellent troubleshooting, problem-solving, and communication skills.