Job Description
Role: Level 2 Engineer - Microsoft 365/Teams/Intune Focused Contract: 3-year day rate contract Company Overview: Our client is seeking a skilled Level 2 Engineer to manage and support their Microsoft 365 environment. The successful candidate will work on a variety of tasks related to the administration and support of Microsoft 365 services, with a focus on Teams, Intune, and other critical Office 365 applications. Role Overview: The Level 2 Engineer will play a key role in maintaining the performance and security of the organization's Microsoft 365 infrastructure, ensuring smooth operations and efficient user support. The role requires a hands-on, proactive approach to system management, troubleshooting, and user support, alongside collaboration with other IT professionals. Key Responsibilities: Microsoft 365 Administration: Manage and support services including Exchange Online, SharePoint Online, Teams, and OneDrive. System Monitoring: Oversee system performance using tools like Manage365, ensuring optimal operation and managing service health. User Management: Handle user accounts, permissions, licenses, groups, and distribution lists within Office 365. Security Compliance: Implement and maintain security measures, including multi-factor authentication. Troubleshooting: Resolve technical issues related to Microsoft 365 services and coordinate with Microsoft support as needed. Migrations & Updates: Plan and execute system migrations, updates, and integrations with other systems. End-User Support: Provide support and training for Office 365 applications. Microsoft Teams & Intune Support: Assist with the rollout and support of Microsoft Teams and Endpoint Manager (Intune) across devices. Qualifications and Experience: Minimum 3+ years experience managing Office 365 environments. Strong working knowledge of Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Endpoint Manager (Intune). Proficiency in PowerShell scripting for Office 365 administration. Proven experience with security and compliance features in Office 365. Experience in data migration and integration projects. Knowledge of networking and Active Directory. Microsoft 365 Certified: Enterprise Administrator Expert certification is a plus. 5+ years experience in a Level 2 helpdesk environment. Excellent troubleshooting, problem-solving, and communication skills. This is an excellent opportunity for an experienced Level 2 Engineer to contribute to the growth and success of a high-performing team in a public sector environment. Apply now to take on a challenging and rewarding role over the next three years. Skills: Microsoft 365 Intune Active Directory Sharepoint Migrations