Job Description
**Life and Pensions Office Manager** A seasoned financial services professional is sought to lead a busy Life and Pensions office in Cork city, overseeing daily operations, team management, and customer service. **Key Responsibilities:** * Lead a team in managing new life and pensions applications, including documentation review and processing * Develop and implement standard operating procedures for policy administration * Approve and process applications in accordance with product rules, regulatory requirements, and company procedures * Monitor customer policy change requests and manage transfer-in processes * Develop and maintain customer communications throughout the application and policy lifecycle * Oversee customer service, ensuring proactive, prompt, and professional interactions * Establish and maintain communication with company directors and stakeholders * Analyze data to identify trends and opportunities for process improvement and business growth * Lead initiatives to define and improve processes, including technology adoption and best practices * Stay informed about industry developments, regulatory changes, and best practices * Establish and maintain excellent customer and broker relations **Requirements:** * Bachelor's degree in business or related financial services field * Minimum 5 years of experience in the insurance industry (preferable Life and Pensions) * QFA qualification and minimum competency requirements * Strong leadership, communication, and interpersonal skills * Ability to identify areas for improvement and provide customer-focused solutions * Results-focused, adaptable, and emotionally intelligent * Strong presentation and negotiation skills * Proven track record in operations strategy and stakeholder management **Package:** * Attractive basic salary + performance-related bonus + staff benefits * Full-time role based in Cork office with remote working options (20% of the working month) **About the Company:** Morgan McKinley is a leading recruitment agency with a strong presence in the financial services industry.