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Job Description
Claims Assessor Job Description
Assess Life, Serious Illness, Bill Cover, Income Protection, Pension Life Cover and Disability Claims, reviewing medical evidence and ensuring compliance with company procedures and legal guidelines.
Key Responsibilities:
- Manage customer interactions efficiently and empathetically to deliver high standards of customer satisfaction.
- Effectively manage all types of claims, reviewing them accurately in accordance with company guidelines and best practices.
- Identify non-standard or complex claims and escalate to senior colleagues for handling.
- Ensure company service standards are upheld, adhering to company policies and regulatory requirements.
- Evaluate insurance policy coverage for claims advised and ensure system data accuracy.
- Communicate claim action/processing with claimants in a clear and empathetic manner.
Required Skills & Qualifications:
- Proven experience in a Life Assurance Company, preferably in a Claims or Underwriting environment.
- Diploma in Life and Disability Claims (DLDC) or the CII Diploma in Life and Disability Underwriting (DLDU) or QFA Qualification or Accredited Product Advisor (Life Assurance & Pensions).
- General technical knowledge and skills sufficient to handle assigned caseload of claims.
- Ability to read and interpret medical reports.
- Strong critical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
Benefits:
- Work From Home