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Job Description
The Logistics & Quality Control Supervisor will be responsible for maintaining productivity and quality levels within the quality control side of the department. They are required to maximise productivity within the Logistics department. The Quality Control & Logistics Supervisor will also be responsible for all incoming and outgoing goods. They will supervise Fonfix's logistics department and staff. They will also assist the Department head in any areas required.
Main Responsibilities:
- Receipt of all incoming goods ensuring repair jobs booked in same day.
- Managing the transfer of Batch work units between returns department and Logistics.
- Managing the receipt and despatch of configuration work to company HQ and raising and accepting Distribution Orders.
- Oversight of Microsoft CRM (customer relationship management) logistics assigned tasks
- In-coming/outgoing consignments, using internal computer system, despatch books and direct contact with the company, or courier (DPD, An Post, Relay, DSV).
- Customer unknowns.
- Courier returns.
- Prioritise work throughout the day to ensure logistics staff complete all duties by end of shift.
- Ensure that 100% of processed handsets on Awaiting Despatch status are packed and despatched daily as per despatch schedule.
- Ensure that all outgoing consignments are correct.
- Manage the picking and packing of all customer consignments.
- Carry out stock takes including:
- Weekly despatch materials.
- Monthly VSP (Bailment devices) stock checks.
- Daily stocktake of configuration stock.
- Quality Testing of all repaired handsets.
- Managing reports relating to Logistics department including
- End of shift reporting to Logistics statuses.
- Daily Operational meeting updates on incoming and despatch.
- Maintaining QA Fails database and QC fails.
- Management of Warehouse 16 stock, Insurance BER's/ UTR's (devices not repairable).
- Management of all non-stock inventory into Fonfix (i.e stationary, padded envelopes).
- Carry out any other duties requested by Fonfix management team.
Required Skills/Experience:
- 1-2 years experience in a similar role.
- Degree qualified with background in Logistics/ Business Operations / Supply Chain etc.
- Knowledge and interest in Telecom Sector.
- Understanding of all end to end supply chain function.
- Attention to detail, planning and organisational skills.