Machine Learning Engineer
Intercom's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.
Key Responsibilities:
- Identify areas where ML can create value for our customers
- Contribute to finding the right ML framing of a product problem
- Work with teammates and Product and Design stakeholders
- Taking algorithms which work offline, and putting them in a production setting
- Solve hard scalability and optimization problems
- Run production ML infrastructure, evolve it over time
- Build new data infrastructure to enable exploration
- Establish processes for large scale data analyses, model development, validation, and implementation
- Work with teammates to measure and iterate on algorithm performance
- Partner deeply with the rest of team, and others, to build excellent ML products
Requirements:
- Excellent pragmatic engineering skills
- Familiar with tools used to write, test, deploy, debug and monitor software
- Comfort owning features from inception to outcome
- 3+ years experience in a production environment, with contributions to the design and architecture of distributed systems
- Strong communication skills, both within engineering teams and across disciplines
- Excellent programming skills
- Comfort with ambiguity
- BSc in Computer Science, or similar knowledge
Bonus Skills & Attributes:
- Deep knowledge of AWS services
- ML Ops experience
- Large scale computation experience
- Track record shipping ML products
- Experience in a research environment
- Algorithmic optimisation experience
- Advanced education in CS, ML, Math, Stats, or similar
- Practical stats knowledge (experiment design, dealing with confounding, etc)
- Experience in an applicable ML area
Benefits:
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Cycle-to-Work Scheme
- Mac Books are our standard, but we're happy to get you whatever equipment helps you get your job done
- Relocation support for those moving to our offices
Intercom is a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom.