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Title:
Manager, Customer Success Engagement, EMEARequisition ID: 65481
Date:
Sep 27, 2024
Location:
Dublin, Leinster, IE
Department:
Customer Service
Who We Are:
At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century.
Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2.Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun.
A name started our story. How will yours help write our future?Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.The Manager Customer Engagement is a client-facing role, who works to engage and enable our customers by effectively managing the customer's needs to truly create a differentiated customer experience.
Within this function the individual is responsible for providing leadership to the team and be the strategic partner to Sales.
As the trusted advisor and advocate for our customers, the Manager Customer Engagement enables the team to manage the relationship holistically, along with the account managers for their assigned customers throughout the sales lifecycle.
The Manager Customer Engagement will collaborate with CS Operations to ensure all needs are understood and met.Together with CS Analytics & Digital Solutions this role enables a digital experience for the customer transforming the way we do business together, enhancing the online interactions our customers have with West.
This role will partner with Account Managers, Technical Customer Services, Demand Planning, Sales Operations and Supply chain/Operations to manage an integrated, complementary account management strategy focused on phenomenal customer satisfaction.
This is a hybrid role - 2 to 3 days week in our Dublin, Ireland office.Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are metPosition operates in a professional office environment.
May stand or sit for extended periods of timeMust be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to proceduresOrganizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activitiesRead and interpret data, information and documentsMust maintain the ability to work well with others in a variety of situationsMust be able to multi-task, work under time constraints, problem solve, and prioritizeAbility to make independent and sound judgmentsObserve and interpret situations, analyze and solve problemsCommunication, quick decision making, interpreting data, reading or writing, public speaking must be able to express or exchange ideas with team membersMust be able to understand direction and adhere to established proceduresWest embraces diversity and equality of opportunity.
We foster an environment where all individuals are safe, treated fairly, valued and respected.We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics.
Where permitted by law, employment with West Pharmaceutical Services, Inc.or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
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