Job Description
Lead operational readiness for new employees through mergers and acquisitions, ensuring an exceptional employee experience.
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way.
As a Manager, People Services Operational Readiness, you'll lead our operational readiness efforts, partnering with ES M&A and ES Co E's to ensure processes are in place for harmonizing new employees.
You'll also lead Employee Success programs, focusing on continuous improvement of processes & controls while ensuring a best-in-class employee experience.
Responsibilities:
- Provide program management expertise for ES People Services to ensure operational readiness at scale for new employees.
- Work cross-functionally with ES Centers of Expertise to plan harmonization strategies for newly acquired employees.
- Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand objectives and operationalize new processes.
- Partner with ES M&A on new acquisitions, developing a consistent and repeatable approach leveraging the global ES People Services team.
- Ensure a scalable solution by developing repeatable tools, templates, process documentation, and communication plans.
- Analyze data trends and develop action plans to support process change, program education, and innovation.
- Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
- Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates.
- Track and analyze service delivery metrics, reports, and other information to identify trends and areas for improvement.
- Lead projects from planning through implementation for both global and regional teams.
Requirements:
- Bachelor's degree required.
- 5 years experience in human resources, including experience in shared services and/or HR operations role.
- Strong knowledge of local HR practices, processes, and programs.
- Experience with time-off and leave statutory requirements across multiple countries is highly desired.
- Previous experience with Workday and case management tools preferred.
- Excellent presentation and influencing skills.
- Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.
- Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
- Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications, such as Google Docs.
- Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies desired.
- Ability to quickly adapt in an ever-changing, growing environment.
We're committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.