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Job Description
Job Description Summary
Lead operational readiness and employee experience for new employees through mergers and acquisitions, and expansion into new countries, ensuring an amazing employee experience and continuous improvement of processes and controls.
About Salesforce
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Job Description
As a Manager, People Services Operational Readiness, you will lead operational readiness as we bring on new employees through mergers and acquisitions, and expansion into new countries, ensuring an amazing employee experience and continuous improvement of processes and controls.
- Provide program management expertise for operational readiness at scale for new employees harmonized via acquisition or new country entity.
- Work cross-functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees, ensuring compliance obligations are met.
- Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives and partner with subject matter experts to operationalize new or enhanced processes and programs.
- Partner with ES M&A on new acquisitions, understanding requirements, attending meetings, and acting as a thought partner to develop a consistent and repeatable approach.
- Develop repeatable tools, templates, process documentation, and communication plans to ensure a scalable solution.
- Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES People Services.
- Analyze data trends and develop action plans using data to support process change, program education, and innovation.
- Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
- Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates, including policy, process, and employee experience issues.
- Track and perform analysis of service delivery metrics, reports, and other information to identify trends and areas for improvement and efficiency gains.
- Lead projects from planning through implementation for both global and regional teams.
Requirements
- Bachelor's degree required.
- 5 years experience in human resources, including experience in shared services and/or HR operations role.
- Strong knowledge of local HR practices, processes, and programs.
- Experience with time-off and leave statutory requirements across multiple countries highly desired.
- Previous experience with Workday and case management tools preferred.
- Excellent presentation and influencing skills.
- Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.
- Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
- Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications, such as Google Docs.
- Experience with relevant HR systems, applications, and tools, metrics, data, and business intelligence tactics, and lean process improvement strategies (e.g., six sigma techniques) desired.