Job Description
Job Title: Managing Director, Haven
We are seeking a highly experienced and skilled individual to lead our intermediary mortgage business, driving performance and growth through our 180-strong network.
Key Responsibilities:
* Develop and deliver a strategic plan for Haven, enabling our ambition to be a world-class customer-centric organization
* Lead and develop the broker network to deliver market share ambition
* Oversee the delivery of all targets within the business area, including P&L outcomes, commercial and cost targets, risk management metrics, people management metrics, and customer experience scores
* Use data and analysis to understand performance and drive efficiency and productivity improvements
* Actively promote and build understanding of the AIB Homes offering across all segments and sectors
* Be passionate about Customer Experience, seeking out ways for continuous improvement of the credit process
* Lead and manage the oversight and management of Mortgage applications to ensure consistent credit quality across teams and operation within SLAs
* Build effective relationships with internal stakeholders across Homes and other business areas
* As a Director of the Board of Haven Mortgages Limited, play a critical role in enabling the Board to fulfill its duties
Requirements:
* Significant experience in the banking and industry (10+ years) with multiple areas of experience
* In-depth knowledge of the mortgage market and industry
* Significant experience in stakeholder engagement and ability to engage tactically and strategically across the broker base
* In-depth understanding and demonstrable experience of finance and markets, policies and regulation, products and promotions, customer relationships, and service delivery
* Strong financial acumen and proven ability to deliver ongoing financial improvements and targets
* Experienced in leading, motivating, and developing multi-disciplined teams in a front-line environment