Job Description
Applications are invited for a Medical Secretary/Scheduling Administrator for Mater Private Network. The Mater Private is seeking to recruit a full timeMedical Secretary/Scheduling Admin to join our busy multi-disciplinary team in delivering high quality, personalised customer service to patients on a fixed term contract for 6 months. Purpose of this post is to be the first point of clinic contact for patients and referrers. Respond confidently to enquires, be welcoming and responsive to patient calls and queries. Offer a premium administrative service in a caring, professional manner ensuring all aspects of administration are carried out in accordance with hospital/department standards.Scheduling of appointments to support other clinics and procedures across the hospital. Duties & Responsibilities Patient Interactions Answer all telephone calls / Return messages. Book appointments (clinic /tests / procedures) Register patients on clinic system. Deal appropriately with queries / follow through. Deal with referral letters to consultants / follow through. Clinic Preparation Ensure all files are available for clinics, including new as required. Ensure that referral letters have been triaged. Check for tests required at clinic visit / tests results since last visit Retrieve hospital notes as required. Confirm patients attendance in advance. Sitting Clinics Meet and greet patients. Prepare patient invoices and process payments. Make bookings for tests / admissions as requested. Arrange future appointments. Follow up on DNA. Retrieve relevant test results for Consultants attention. Type clinic and follow up letters. Send files to MPH scheduling/admissions for forthcoming investigations / treatment. Track charts Other Responsibilities re patients Type inpatient discharge letters and miscellaneous letters as required. Pull charts for queries received bringing to consultants attention. Submit booking forms for procedures and tests as required Schedule clinics, and procedures as part of the Central Bookings function IT Responsibilities Familiarity with MPH Policy on Email / Internet Use Check email and consultants email (with their agreement) Ensure that chart tracking is up to date and accurate. Financial / Accounting Responsibilities Receive, all clinic payments. Receipt and reconcile all payments. Shared tasks Deal with post out / in Clinic and Phone cross cover for absent staff members as required Holiday cover where required. A full job description is available on request. MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITES EMPLOYER. Skills: Medical Secretary/Scheduling Admin (6 months Fixed Term