Job Description
Radisson RED Galway is a new and exciting addition to Galway City, opening this winter. It will be the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvre Spa, Radisson RED Galway has its own distinct personality. We are searching for a motivated and passionate Meetings & Events Planning Supervisor to join our team at Radisson REDGalway. Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat. Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radissons overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. About The Role: Reporting to the Director of MICE Revenue, as Meetings & Events Planning Supervisor, youll be the mastermind behind the scenes, orchestrating every detail to perfection. Your role is all about making sure every meeting, every event, and every gathering goes without a hitch, and with a whole lot of style. From the first handshake to the final farewell, youre there every step of the way, ensuring that everything not only meets, but reaches far beyond our clients wildest expectations. Youll be the go-to guru for all things meetings and events, managing everything from small corporate get-togethers to show-stopping celebrations. Your day-to-day will be a whirlwind of creativity, logistics, and client interactions. Youll work closely with the Director of MICE Revenue to ensure our events not only drive revenue but also build our brands reputation for being the freshest, most innovative hotel experience around the bay! Energy, enthusiasm, and a dash of rebel spirit. Youre not just about ticking boxesyoure about creating memorable moments. Youre a natural leader, a creative thinker, and a pro at keeping calm under pressure. With you at the helm, every event will be more than just a gatheringitll be an experience people will remember! Minimum experience: 2+ years of relevant experience in Meetings & Events. Minimum education: National academic qualifications / Degree in hospitality / events preferable. Roles & Responsibilities: Manage meeting and events enquiries for the department by phone, email and through 3rd party websites. Ensure all proposals are responded to in an efficient and professional manner. Ensure team activities are attached to every booking and are updated daily. Actively promote and sell the hotels facilities through client show rounds and familiarisation trips. Prepare Offers & Contracts in line with the hotels M&E standards. Ensure all confirmed business have a signed contract and deposits are paid in line with the contracts terms. Ensure that you, the team or the operations team are welcoming clients to the hotel during their meeting/function. Follow up calls post event for feedback and in order to secure repeat business. Utilise guest feedback to develop services and procedures to enhance guest satisfaction. Assist with the management of the office in the absence of the MICE Director of Revenue Competencies & Skills Requirements: Proven experience in a meeting & events Strong problem-solving capabilities with the ability to adapt to changing environments Excellent leadership skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality and events industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Strong communication and listening skills, excellent speaking, reading and writing skills Outstanding analytical and strategic skills improving the business from a financial perspective Excellent ability to work collaboratively across functions and cultures in a global environment Skilled with Microsoft Office software An open, positive and communicative personality Ability to handle multiple challenging priorities and assignments What can Radisson RED Galway offer you: Competitive salary Ability to progress your career Meals on duty Employee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvre Spa, and Radisson Group Hotels) Be part of the REDvolution where as our Creative you are REaDy to: Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments Take pride in what you do, be on hand to make sure that what needs to be done is done well Collaborate with others, learn and grow from the experience, developing your own skills for future success Creatively work with others to deliver on the goals and targets that we have set ourselves Build meaningful and rewarding relationships whilst promoting the company culture and values Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements ARE YOU? One to impress? Dynamic? Love people interaction with the skill to mix it up! Innovative? Creative with a positive mindset, love a challenge where you know there is a solution Engaging and self-motivated? Genuine? Want to be yourself? We love that and wont change that, promise! At Radisson Hotel Group we believe that people are our number one asset! As one of the worlds largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. What are you waiting for? Come join us and make RED the place to be! Benefits: Competitive Salary Meals On Duty Staff Discounts Friends & Family Discounts Career Development