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Job Description
Member Service Adviser
Heritage Credit Union Ltd is seeking a motivated and enthusiastic individual to join their team as a Member Service Adviser. The successful candidate will provide an excellent member services experience to members and potential members across all business channels.
Key Responsibilities:
- Provide a quality service to members at the counter to enable them to make lodgements, withdrawals, loan drawdown and repayments
- Accurately and diligently handle cash, reconcile balances, and account for any inconsistencies
- Develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc.
- Ensure compliance with existing and new systems & controls, and policies & procedures necessary
- Clearly explaining products and services to our members
- Complete other duties as required by the management team
Requirements:
- Previous credit union experience is desirable (but not essential)
- Be member service-focused and deliver an excellent member service experience
- Self-motivated with the ability to work independently and a team player
- Excellent administration skills, a strong compliance ethos with a right first time approach to work
- Cash handling experience and ability to problem solve and deal with issues as they arise
- Good I.T. skills including Word, Excel and Email
- An appreciation and an awareness of the credit union ethos
- QFA, CUA or actively working towards a qualification in either is preferable
- Proficiency in the English language is a requirement
- Full clean driving licence and access to a vehicle are desirable
The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines.
Heritage Credit Union Ltd is an equal opportunities employer.