Member Service Advisor At Heritage Credit Union Job In Dublin

**Member Service Adviser** A full-time permanent role in a financial services environment, seeking motivated and enthusiastic individuals to provide an excellent member services experience to members and potential members across all business channels.

**Key Responsibilities:** • Provide a quality service to members at the counter to enable them to make lodgements, withdrawals, loan drawdown and repayments • Accurately and diligently handle cash, reconcile balances, and account for any inconsistencies • Develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc. • Ensure compliance with existing and new systems & controls, and policies & procedures necessary • Clearly explaining products and services to our members • Complete other duties as required by the management team • Undertake relevant training as deemed necessary by the management team

**Requirements:** • Previous credit union experience is desirable (but not essential) • Be member service-focused and deliver an excellent member service experience • Self-motivated with the ability to work independently and a team player • Excellent administration skills, a strong compliance ethos with a right first time approach to work • Cash handling experience and ability to problem solve and deal with issues as they arise • Good IT skills including Word, Excel and Email • An appreciation and an awareness of the credit union ethos • QFA, CUA or actively working towards a qualification in either is preferable • Proficiency in the English language is a requirement • Full clean driving licence and access to a vehicle are desirable

**About Heritage Credit Union Ltd:** Heritage Credit Union Ltd is a community-based organisation seeking to provide an excellent member services experience to members and potential members across all business channels.