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Job Description
Job Description: Implementations Specialist for Merchant Services, responsible for project managing and operational implementation of clients with strict delivery deadlines.
As an Implementations Specialist within the Merchant Services team, you will work as part of a Project Team, reporting to the Vice President of Merchant Implementations Europe.
Key Responsibilities:
- Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
- Take ownership of projects, track progress using project plans and escalate where required.
- Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked.
- Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
- Develop advanced skills in technical payment processing solutions and configurations.
- Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
- Take ownership of any issues discovered throughout the project lifecycle.
Required qualifications, capabilities and skills:
- Qualification in Business administration, Finance or a related discipline.
- Previous experience in the merchant implementation area.
- Very strong organizational skills and attention to detail.
- Proven knowledge of cards, payments, fintech or global e Commerce industries.
- Ability to multi-task and prioritize tasks.
- Highly service-oriented with previous client facing experience.
- Ability to effectively communicate both verbally and in writing with the client and internal contacts.
- Self-starter - takes ownership and drives through to resolution.
- Ability to understand and resolve or escalate issues quickly.
- High level of experience with computer software systems including MS suite of products.
About J.P. Morgan:
- Global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
- First-class business in a first-class way approach to serving clients drives everything we do.
- We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.