Job Description
Merchant Services Relationship Manager
Manage a portfolio of European clients, providing quality service and coordinating client needs with other functions as required.
Develop and maintain professional relationships with clients, internal stakeholders, and external partners to drive revenue growth and client satisfaction.
Identify client needs and upsell/cross-sell Merchant Services EMEA products by acting as a consultant for clients, providing data analytics and advice on how to best utilize products and services.
Support senior Relationship Managers on strategic clients and participate in projects for process improvements and innovation.
Travel across Europe and the US is an element of this role.
Key Responsibilities:
- Operate as lead point of contact for all matters specific to clients in region, coordinating the involvement of additional company personnel to meet client expectations and drive revenue.
- Establish the relationship strategy and develop productive, professional relationships with HQ or Globally based RM and any corresponding client contacts within J.P. Morgan.
- Identify client needs and upsell/cross-sell MS EMEA products by acting as a consultant for clients, providing data analytics and advice on how to best utilize products and services.
- Provide clients with comprehensive merchant acquiring payment landscape in EMEA, build business cases with clients and guide their decision-making process.
- Support senior Relationship Managers within the team on strategic clients.
- Maintain accurate records of client interactions, proactive reporting or dashboards on an agreed frequency, conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Understand the unique challenges and requirements in the industry/client segment and partner with internal stakeholders in the development, implementation and delivery of complex products and solutions.
Requirements:
- Relevant experience in payment processing and merchant acquisition in EMEA.
- Demonstrate partnership skills with internal and external stakeholders.
- Knowledge of bankcard industry and procedures is an advantage.
- Understand multiple complex systems and processes.
- Knowledge of computer software systems including work processing and spreadsheets.
- Build and maintain professional and productive relationships with peers, colleagues, and customers.
- Communicate effectively both verbally and via written correspondence in a polished and professional manner in all interactions.
- Demonstrate effective organizational skills with the ability to prioritize effectively to meet deadlines.
- Demonstrate that you are an effective team player.
- Can-do attitude with focus on flawless delivery and execution.
About J.P. Morgan:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.