Mes Syncade Engineer Job In Cork

**Job Summary:** We are seeking a skilled MES Support Engineer to join our team at a large multi-national Biotech manufacturing facility in Cork. The successful candidate will be responsible for implementing System\MES recipe changes and managing day-to-day issues related to Electronic Batch Records, Weigh and Dispense, and Equipment Management modules on our Emerson Syncade MES solution. **About the Role:** The MES Support Engineer will work within a collaborative MES team to maintain the incident queue in Service Now, manage and resolve issues, and implement Change Control activities in accordance with Quality Standards and Practices. The role requires excellent communication and interpersonal skills, with the ability to work independently and develop an understanding of the business. **Key Responsibilities:** * Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner. * Initiate and implement Change Control activities in accordance with Quality Standards and Practices. * Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements. * Produce high-quality, well-documented configuration that is easily maintainable. * Prioritize support activities in line with project schedules. * Perform testing of new MES recipes and changes. * Generate computer system validation documentation in accordance with site procedures and GMP guidelines. * Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required. **Requirements:** * Minimum 3-5 years experience supporting IT applications, including troubleshooting, managing incidents, and change controls. * Experience implementing changes for IT applications in a GMP environment is an advantage. * MES Recipe Authoring experience and knowledge of the Emerson Syncade MES solution are desirable. * Knowledge of programming and Visual Basic, with experience in configuration management and deployment of developed code. * MS SQL server experience is an advantage. * Strong oral and written communication skills, with proven ability to communicate and build relationships cross-functionally. * Proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations. **About Cognizant:** Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT, and IoT applications, infrastructures, and services. We operate across 5 continents and have over 300,000 skilled employees, partnering with leading Life Sciences companies globally to provide performance improvements, reduced costs, and improved time to market.