Job Description
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. About the role: The MES Support Engineer will be responsible for implementing System\MES recipe changes and managing the day to day issues that arise in the support of Electronic Batch Records, Weigh and Dispense and Equipment Management modules on our Emerson Syncade MES solution. The position will work within a collaborative MES team at a large multi-national Biotech manufacturing facility in Cork and will be required to have excellent communication/interpersonal skills with the ability to work on their own initiative. Experience of working in a pharmaceutical API manufacturing operation is desirable. S/he is expected to be self-motivated and develop an understanding of the business. Responsibilities Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner. Initiate and implement Change Control activities in accordance with Quality Standards and Practices Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements The ability to produce high-quality, well documented configuration that is easily maintainable Prioritize support activities in line with project schedules Perform testing of new MES recipes and changes Generate computer system validation documentation in accordance with site procedures and GMP guidelines Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required. Recognise the importance of the quality control function in pharmaceutical production, the MES Support Engineer should display a high level of integrity in the performance of his/her work. S/he should be capable of relating well to other people with whom s/he comes in contact, both within and outside of the MES Team The role will evolve to require Out Of Hours Support in the future Requirements Minimum 3-5 years experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing Experience implementing changes for IT applications in a GMP environment would be an advantage MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required. Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code. MS SQL server experience would be an advantage Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally. The successful candidate must be a highly motivated individual who is delivery focused and has experience of working successfully across multiple business & functional teams. Skills: MES Syncade troubleshooting recipe designs