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Job Description
We are delighted to begin the search for our Tool & engineering client's new National Key Account Manager (KAM) who will be responsible for managing and maintaining relationships with key clients or accounts that are critical to a company's business. This role is strategic, often involving oversight of a small number of high-value clients to ensure they receive optimal service, which leads to long-term partnerships and increased sales.
Key Responsibilities:
- Client Relationship Management
- Experience within the tool industry.
- Serve as the primary point of contact for key accounts.
- Build and nurture long-term relationships with clients, ensuring satisfaction.
- Address and resolve any issues or concerns that arise, acting as an advocate for the client within the company.
- Identify new business opportunities within existing key accounts.
- Develop strategies to grow revenue, including upselling and cross-selling products/services.
- Set and meet sales targets, ensuring key accounts contribute significantly to the company's overall revenue goals.
Expectations:
- Develop tailored account plans for each key client, aligning their business needs with the company's products/services.
- Ensure that clients' goals are achieved through collaboration with internal teams (e.g., marketing, product development, support).
- Keep up-to-date with industry trends and competitive movements to help key clients stay ahead.
- Analyse clients' markets and challenges to recommend relevant solutions and services.
- Work with internal teams such as operations, product management, and marketing to ensure clients' needs are met.
- Coordinate with other account managers, ensuring consistency in service and a unified approach across key accounts.
- Regularly update senior leadership on account progress, revenue forecasts, and any potential risks.
- Track performance metrics (e.g., customer retention, growth in revenue, client satisfaction).
Required Skills:
- Ability to negotiate deals and close large, complex contracts.
- Strong interpersonal skills to maintain relationships with C-suite clients.
- Ability to see the big picture and align client needs with long-term business goals.
- Aptitude for resolving complex issues and managing client expectations.
- May involve managing junior account managers or a team focused on key accounts.
- A bachelor's degree in business, marketing, or a related field (an MBA can be an advantage).
- Several years of experience in account management, sales, or a customer-facing role, ideally with a focus on large accounts.
- Deep understanding of the engineering industry.