Job Description
Our client is looking to hire a Cisco Voice Engineer with 3 to 5 years of relevant experience to the Network Management Group to support the Banks Voice infrastructure.The candidate should have strong hands-on experience in supporting Cisco UCCX, CUCM, IM&P, and Attendant Console.Good understanding of VoIP, MGCP, H.323, and SIP services. Knowledge of data networking to include routing protocols & switching.ResponsibilitiesDevelop automation methods to rapidly deploy, configure, and update telephony systems.Document all voice deployments and update documents.Monitor, analyze, and report metrics of telephony services and deploy tools to gather such metrics.Requirements gathering, analyze, and propose solutions for telephony environment.Work on assigned network/voice infrastructure projects.Provide support to other Systems Infrastructure teams during project implementation.Provide day-to-day operations support for network, Voice, and security infrastructure.Resolve incidents, escalate to management and vendors if necessary.Work on incident resolution and daily tasks via ServiceNow.Ensure service performance expectations are met with service levels and quality.Provide support during system installations across all sites.Responsible for projects and support work that may require some night and weekend participation.Participate in network team on-call rotation.QualificationsMinimum of 3-5 years of experience.Extensive experience with Cisco Voice platform.Expert knowledge of Cisco UCCX, CUCM, IM&P, and Attendant Console.Expertise in troubleshooting issues related to above platforms.Experience in deploying and troubleshooting Cisco Jabber and SIP services.Hands-on experience on integrating 3rd party applications with Cisco Voice environment.Knowledge of Infortel CDR and Akkadian Provisioning Manager.Experience in developing and managing projects.Knowledge of data networking to include routing protocols & switching.Knowledge on network management platforms: Solarwinds and other platforms.Ability to support mixed data, voice, and video networks.Capability of performing and completing tasks and projects independently.CCNP/CCVP or equivalent certification. #J-18808-Ljbffr