Job Description
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. A Network Engineer is responsible for maintaining and supporting the PTSB core network and telephony Infrastructure. Their goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for users, such as staff, clients, customers and suppliers. Responsibilities also include supporting networking components, interfacing with other Enterprise teams, supporting PC/Server, Voice & Security infrastructure. The Network Engineer will work internally as part of PTSBs IT support team and will liaise with a number of external vendors who provide products and services to PTSB. Responsibilities: Provide technical support of the Network, Telephony and Contact centre infrastructure. Understand and respond to Network and telephony monitoring / alerting tools and troubleshoot where required and update the customer accordingly. Work to maintain and improve our service quality and standards. Manage customers IT related issues in a professional helpful manner through to resolution. Support network activities outside of normal working hours where required (Participation in an On Call-Rota when required). Ensure a firm understanding of the risk landscape across the in scope processes. Maintain the in scope control environment ensuring the controls are fit for purpose, aligned to internal standards and regulatory requirement and seek to enhance and automate where possible. Essential Requirements: Degree or equivalent experience in Telecommunications , Information Systems or IT discipline. Three years of proven experience in a Technical Infrastructure design and implementation within a medium to large organization. An understanding of Cisco Nexus & Catalyst equipment & experience in VXLAN & other routing protocols including authentication products and methodologies. Desired Requirements: Understanding of Cisco ISE, particularly its Network Access control & WIFI management capabilities. Knowledge of virtualised environments and associated components and architectures. This is a Permanent position based in Dublin. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.