Job Description
We are looking for a customer-focused Network Infrastructure Engineer to provide support of network infrastructure incidents and requests on our client, Intel's site, based in Leixlip. The successful candidate should be technically competent, possess excellent written and communication skills and be willing to collaborate effectively and efficiently with the wider Global IT support teams. This role will be an initial 12-month Fixed Term Contract working as part of the 24x7 onsite support team. The shifts are based on a 4 shifts on / 4 shifts off rota ( 12 hour shifts) working days and nights, 8am-8pm or 8pm -8am (extra hourly payment for working on night shifts). As a Network Infrastructure Engineer you will: Plan and schedule daily tasks according to priority and severity Support networks in remote locations within the Leixlip campus Follow directions from Intel manufacturing support to fix the issues that require physical handling of any relevant equipment Maintain switched network environments Troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required Provide support to the Intel day-to-day operations network team Ensure that all incidents and requests for networks are logged, resolved and the tickets correctly closed Endeavour to fix and close all calls assigned to the Networks queues within SLA Participate in project based assignments when required Continuous updating of project activity on SharePoint Support of the Network Management Alerting System, to include active follow up and closure of critical alerts Support Asset Management audits and reconciliation activities, (updating system, monthly audits for asset accuracy etc) Perform monthly room safety Audits and follow-up/closure on issues highlighted during the audit End to end ownership of the Spares/Hot Spares process Hardware returns management and creation of Cisco TAC Case for failed partsWhat we're looking for: Be able to analyse and troubleshoot network problems Previous experience or knowledge with Cisco kit is preferred. i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches). Terminal Server experience an advantage Excellent customer focus Excellent verbal and written communication skills Strong ability to adhere to processes and procedures Continually demonstrate proactive and dynamic behaviour Team Player essentialDesirable skills / qualifications: Experience in a similar position CCNA or studying towards CCNA certificationThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Pension scheme Income protection after 6 months’ service should you be off work due to serious illness 23 Days holiday rising by 1 day per year to max 25 Ability to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website