Job Description
Night Manager - Conrad DublinWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country."Conrad is Empowering and Bold"Benefits:Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym - a dedicated team member gym with free access 7 days a weekBenefit - Discounted rates for Conrad Teams members across a wide range of High Street retailersDevelopment - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional daysMaternity & Paternity - Paid leave for those that qualifyOn shift - complimentary meals on duty & uniforms providedA Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.The Job Role:Oversee the entire Front Office operation to maintain high standardsServe as a point of contact for regular and VIP GuestsComplete Night Audit dutiesMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotelManage, record and promptly resolve issues or emergencies that ariseDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to Early staff / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct annual and mid-year Appraisals with Team MembersConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasAssist other departments, as necessaryThe ideal candidate should have:Previous supervisory experience in Front Office within the hotel/leisure/retailHigh level of IT proficiencyAn excellent leadership, interpersonal and communication skillsAccountability and resilientThe Commitment to delivering a high level of customer serviceThe Ability to work under pressureExcellent grooming standardsThe Flexibility to respond to a variety of work situationsThe Ability to work on your own and as part of a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in the hotel industryPrevious experience with Front Office Management SystemsPrevious experience with cash handlingExact Location: Earlsfort Terrace, Dublin, Leinster, 2, Ireland