Job Description
Night Porter - Conrad DublinDo you want to work for the most recognised name in the hospitality industry? Want to work in one of the best 5• luxury hotels in the country? Want to work in a The NUMBER ONE Medium Great Place to Work ™? Want countless benefits & career development opportunities? Then come to the Conrad Dublin!"Conrad is Empowering and Bold"The Conrad Dublin is a 5• hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'.BenefitsWorking for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym - a dedicated team member gym with free access 7 days a weekBenefit - Discounted rates for Conrad Teams members across a wide range of High Street retailersDevelopment - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional daysMaternity & Paternity - Paid leave for those that qualifyOn shift - complimentary meals on duty & uniforms providedThe Job RoleA Night Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.The shift pattern is four 10-hour shiftsEnsure laundry support is provided when required, complete with all wash cycles, folding and storageOffer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive serviceEnsure that individual customers and Groups receive fast, efficient and friendly serviceEnsure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departmentsEnsure messages and faxes are regularly delivered throughout the dayAssist with room moves and luggage deliveries and man the Front Door, following all standard operating proceduresEnsure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clientsMaintain public areas and all equipment in immaculate conditionCommunicate with Security regarding any unattended luggageGreet all guests in public areas and rooms in a warm mannerThe ideal candidate should haveA positive attitude and communication skillsThe ability to work flexible hoursThe ability to work under pressureThe ability to work on own and as part of a teamA commitment to respond to Guest requests and deliver high levels of serviceExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in similar rolePrevious experience working within a hotelExact Location: Earlsfort Terrace, Dublin, Leinster, 2, Ireland