Offline Risk Investigation Specialist Job In Na

Job Description

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• This role requires Tuesday - Saturday/ Sunday to Thursday shifts.

In the Operations Investigations Job Family, you will be responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users & platform.

This role will predominantly focus on off line risks to users.

You will be working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analysing online patterns and trends.

Responsibilities

• To support Trust team in making sure tickets and queues are within service level agreement
• Educate users on how to maintain security and safety while using Airbnb responsibly
• Investigate complex situations and potential fraud surfaced in escalations
• Understand our risk systems and investigate account patterns
• Maintain high levels of confidentiality while performing investigations
• Comprehensively document investigations
• Develop and maintain a comprehensive understanding of online fraud
• Demonstrate great judgement and be open to sharing what you know with others

Skills:

• Familiarity with the

Google Suite:
mail, docs, sheets, and slides etc.

• Experience with customer ticketing systems

Qualifications

• 12 years of experience within risk management, fraud prevention, or Trust and Safety
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours.
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
• Ability to balance fraud prevention alongside a positive customer experience.
• Excellent problem solving, critical thinking, analytical, ability to organise and work independently with rapidly changing priorities
• Strong investigative ability, internet research, organisational, and analytical skills.
• Ability to multitask, learn and adapt to new technologies.
• Ability to remain calm in time sensitive situations
• Detail oriented: you do your due diligence when completing an investigation
• Fluency in another language is a plus

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.