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Job Description
Harvey Norman is seeking a Full Time Online Order Assistant to support its store network with the management of online orders, ensuring their smooth and efficient process while fulfilling the needs of customers.
As a Full Time Online Order Assistant, you will be responsible for processing all online orders received by the store, responding to customer queries relating to online purchases, and ensuring effective delivery of all goods by packing them to the highest standard.
Key responsibilities include:
- Processing all online orders received by the store
- Responding to customer queries relating to online purchases
- Picking, packing, and preparation of goods for dispatch/delivery
- Liaising with delivery contractors to ensure that they meet the company's requirements for a speedy, efficient, and professional delivery service
- Offering customers the highest level of customer service in keeping with Harvey Norman standards
- Actively assisting customers who avail of the click and collect service in store
- Assisting with any other duties as required by your Team Leader/Manager
- Ensuring your areas of responsibility are clean, vibrant, tidy, and customer-friendly
- Ensuring company standards of performance are followed at all times
Requirements:
- Leaving cert or equivalent is required
- Experience managing systems and organizing delivering, including picking and packing, is preferred
- Preferably have 1-3 years hospitality or tourism service or face-to-face retailing experience
- Strong admin experience, with a strong background in administrative jobs where completing a task 3-4 steps are required, with high attention to detail
- Quick learner, with enthusiasm for absorbing new concepts and processes
- Motivated and target-driven, with a high degree of energy and ability to work towards goals without constant supervision
- Strong communicator, with excellent listening and interpersonal skills
- Passionate about online business, with a strong interest in online sales, including managing customer queries from online customers, shipping online orders, and helping customers in store for click and collect orders
- Positive attitude and outlook, with an optimistic view of the future and your own performance