-
Job Description
Cloud Support Associate
Amazon is seeking a Cloud Support Associate to join its team in Ireland, providing technical support to customers using AWS services.
- Learn and use groundbreaking technologies
- Respond to customer's technical inquiries via phone, chat and email
- Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
Key Responsibilities
- Provide technical support to customers using AWS services
- Collaborate with internal AWS teams to resolve customer issues
- Develop and maintain knowledge of AWS services and features
- Communicate effectively with customers and internal teams
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field
- 1 year of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops
- Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
- Passionate about customers and new technology
- Excellent oral and written communication skills
- Strong customer focus & Multi-tasking skills
Preferred Qualifications
- Experience in Server Admin, kernel driver knowledge (Linux/Windows)
- Network infrastructure and L7 network device design, construction, and operation
- ID management, encryption, auditing, and management related product work experience
- IT security related work experience
- File system, storage service development and operation
- Video transmission based construction and operation
- Application construction, development, and operation
- IoT system construction, development, and operation
- RDBMS construction, operation management, and query tuning
- Data analysis based construction and operation
- Machine learning model construction and operation
- Blockchain technology experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.