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Job Description
Job Summary
Amazon Web Services EMEA SARL (Irish Branch) seeks a Cloud Support Engineer to provide technical support for AWS customers, troubleshoot and solve technical problems, and drive customer communication during critical events.
About the Job
- Learn and use groundbreaking technologies
- Respond to customer's technical inquiries via phone, chat and email
- Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
Key Responsibilities
- Provide technical support for AWS customers
- Troubleshoot and solve technical problems of AWS customers
- Drive customer communication during critical events
- Collaborate with internal AWS teams to improve customer experience
Profile Division
The Support team will allocate the candidate to the most appropriate profile based on their skills and interest.
Profile List
- Computing (Linux/Windows)
- Networking, Security
- Storage & Contents Delivery Network
- Deployment
- Developer & Mobile Services (Serverless, Web Mobile, IoT)
- Database, Analytics, Big Data
About Amazon Web Services
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
Why AWS
- We value work-life harmony
- We strive for flexibility as part of our working culture
- We foster a culture of inclusion that empowers us to be proud of our differences
- We provide endless knowledge-sharing, mentorship and other career-advancing resources
BASIC QUALIFICATIONS
- Experience in software development, or experience in technical support
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science or equivalent