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Job Description
Localization Account Manager sought to develop and maintain relationships with major clients, ensuring seamless transitions and driving profitability.
Translated, a leading company in AI-enabled translation services, is on a mission to allow everyone to understand and be understood in their own language.
We leverage a seamless symbiosis of artificial intelligence and human creativity to design custom localization projects that help clients grow their businesses worldwide.
Key responsibilities:
- Identify new lines of business that align with our values of transparency, automation, and global delivery of translations.
- Develop strategic relationships with business partners to maximize lifetime value and overall profitability.
- Acquire a thorough understanding of key customer needs and requirements, defining and sharing account goals and objectives.
- Partner with the sales team to onboard new customers and ensure seamless transitions.
- Expand relationships with existing customers by proposing solutions that meet and/or exceed their objectives.
- Maintain a clear and open line of communication with customers to ensure their satisfaction and anticipate any problems.
- Ensure profitability and success of accounts, driving customer retention.
- Ensure correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
General requirements:
- Proven experience as enterprise/key account manager with a track record of establishing, growing, and developing targeted clients at the enterprise level.
- Past experience within the localization industry is essential, knowledge of the industry is required.
- Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational skills.
- Ability in problem-solving and negotiation.
- Fluency in English and another language. Fluency in Italian is a plus.
- Excellent computer and web skills.
- Willingness to travel internationally.
Required Experience:
- Bachelor's Degree in a business or related discipline is required.
- Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.
- Experience working with international teams.
- Must possess a valid Passport for international travel.
At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences.