Job Description
Strava is seeking a Queue Operations Manager in Dublin, Ireland. This hybrid role will lead a support team, maintain queue health, and ensure tickets are routed accurately and responded to with excellent customer service. Responsibilities include building and leading a team, owning workload distribution, devising strategies, and reporting on performance. The ideal candidate has 2+ years of experience as a manager within a Technical Support team and 4+ years of experience in a queue operations role. They are proficient in Help Desk platforms, with Zendesk experience preferred. The successful candidate will be successful by working autonomously and cross-functionally, navigating ambiguous environments, and synthesizing data into actionable insights. They will be passionate about delivering high-quality customer service, have a growth mindset, and be methodical and organized. The position involves leading a team across different time zones and collaborating with colleagues in various continents. The candidate should have experience reporting to or collaborating with a manager in a different time zone and be able to describe the strategies they used to stay connected with their manager and key collaborators.
Strava is a digital community for active people with over 120 million athletes in 190+ countries. The platform offers a holistic view of your active lifestyle, and everyone belongs on Strava when they are pursuing an active life. Strava is Swedish for 'strive,' which epitomizes who we are and what we do. We're a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. We're dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive. We're an equal opportunity employer and make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.