Job Description
Job Summary: Regulatory Response Associate
We are seeking a highly skilled Regulatory Response Associate to join our team in Dublin, Ireland. This 11-month contract role will involve managing complex cases and delivering a superior community experience.
Role Description
PE Global is recruiting for a Regulatory Response Associate to support our US Multinational accommodation services client based in Dublin. The successful candidate will be responsible for:
• Managing complex, sensitive cases that pose a significant risk to the brand or ability to operate in different countries, cities, and municipalities.
• Handling highly sensitive Discrimination cases and escalations involving e-Staff and Legal team, meeting expected SLAs.
• Delivering a superior community experience by collaborating with other teams, navigating ambiguous situations, and breaking down silos to resolve issues in a timely manner.
• Meeting performance expectations regularly and owning time management efficiently to deal with different types of work assignments (tickets, queues, initiatives, reports, correspondence, stakeholder management, etc).
• Mastering and maintaining knowledge of company policies and procedures, being an expert in compliance, policy, legal, local regulations, consumer bodies, and brand risk topics.
• Providing upward feedback, regarding the status of regulatory cases, and communicating regularly with supervisors and managers.
• Compiling incident reports at the direction of leadership and maintaining high levels of confidentiality while performing investigations.
• Working closely with stakeholders to align on case strategy.
Requirements
• 1 year's experience working in a legal, policy, or regulatory field preferred
• Fluency in French and Italian ideally
• Strong analytical and investigations skills, able to compile reports and analyze data.
• Strong verbal and written communication skills
• Experience in client-facing roles; comfortable making/taking customer calls
• Interest in legal/policy/consumer bodies issues and how they apply
• Excellent time management, negotiation, and conflict resolution skills.
• Able to handle sensitive cases by taking difficult decisions and thinking out of the box while being mindful of overall impacts on the brand.
What We Offer
If you are a detail-oriented and analytical individual with excellent communication skills, we encourage you to submit an updated CV.
