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Job Description
Revenue Operations Specialist
Drive revenue operations for specific portfolios, developing deep market expertise to anticipate risks and increase efficiency across tools, processes, and relationships.
Responsibilities:
- Own E2E order-to-cash processes and controls for assigned portfolios, executing operational excellence activities and working with outsourcing teams to ensure service level agreements are met or exceeded.
- Deliver excellent performance on a set of KPIs at a portfolio and regional levels, such as ageing, bad debts, etc., and be accountable to deliver intended results consistently and independently.
- Nurture relationships with customers, internal stakeholders to increase customer satisfaction, minimise risks, remove friction in the process and promote scalable growth.
- Communicate, promote, educate clients on new enhancements of internal Tool and System updates along with supporting change management for client impacting projects within the assigned portfolio.
- Leverage existing reporting platforms to perform operations analytics, assess portfolio health, initiate actions to minimise risks and create insights for communicating to relevant stakeholders.
Requirements:
- 6+ years of finance related experience in a multinational company, preferably within Online Advertising
- Bachelor's degree in Business, Finance, Operations or such other related fields
- Excellent understanding of finance, tax, treasury, R2R, S2P, FOS, FP&A functions and being able to navigate into these areas as an OTC subject matter expert relating to the assigned portfolio
- Expert level understanding of OTC processes impacting Balance Sheet, P&L, Cash Flow and other externally reported finance metrics
- Experience partnering, presenting, influencing and developing strong relationships with customers
- Excellent team player with effective interpersonal & communications skills and demonstrated experience operating in an inclusive and diverse team and working styles
- Able to navigate uncertainties and is a self-starter with the ability to effectively work on multiple initiatives demonstrating a learning mindset
Preferred Qualifications:
- Experience in operations transformation or client management and/or management consulting
- Experience with Outsourcing and BPO governance is a plus
- Six Sigma, Agile or such other process excellence experience preferred
- Risk Management qualifications
- Project management experience
- Experience in the payment and/or banking industry