Job Description
Senior Client Order Management Coordinator role available in Shannon, Ireland, for a multinational high-tech manufacturing company.
The Senior Client Order Management Coordinator will serve as a support to the Customer Support Manager for order fulfillment and customer support activities, coordinating with customers, regional support teams, and the global fulfillment team to ensure accurate, on-time, and satisfactory order processing.
Key Responsibilities:
- Coordinate with customers, regional support teams, and the global fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure all orders are promptly and accurately processed and shipped to meet customer requirements.
- Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports.
- Communicate, interact, and collaborate with other departments and regional support teams to document and manage customer requests to ensure timely completion.
- Support the customer satisfaction program to obtain relevant feedback from customers that can translate into meaningful improvements.
- Liaise with customers and regional support teams on delivery-related nonconformance issues, raising appropriate corrective actions as needed.
- Update and create SOPs to reflect current procedures, seeking to continuously improve processes and efficiency.
- Maintain and develop ERP system (functionality, operation, pricing, and data quality) to meet the company's growing needs.
- Perform any other reasonable job-related duties as required.
Requirements:
- 5+ years of relevant work experience, with knowledge of order processing and commercial trade practices.
- Excellent written and verbal English communication skills.
- Expertise with MS Office Suite tools, including Word, Excel, and PowerPoint, as well as the ability to become facile with customer e-procurement systems.
- Experience in SAP or similar ERP systems desirable but not essential.
- Strong organizational and troubleshooting skills, and attention to detail is essential.
Offer:
This role is being offered on a permanent basis with an excellent salary, at a senior level to reflect the complexities and responsibilities of this role, with benefits and overall package flexible depending on candidate qualifications and career experience.
This role will be fully onsite in Shannon, with an opportunity for a hybrid mix in the future.