Operations Administrator Job In Dublin

Zurich Life Assurance plc seeks an Operations Administrator to focus on customer needs, handling queries and requests for Corporate and Individual Pensions, Investments & Protection Plans.

Key Responsibilities

• Ensure customer satisfaction is a top priority.
• Process client/member requests through the new business stage/life cycle of their policies, adhering to product rules and company processes.
• Communicate with clients/members, brokers/employers, and other stakeholders over the phone.
• Handle complaints professionally.
• Collaborate with other business areas to improve processes.

Required Skills and Qualifications

• Proficient in Microsoft Word and Excel.
• Third-level qualification in a relevant field.
• Relevant professional qualification meeting Central Bank Minimum Competency Requirements.
• Previous administration experience is advantageous.
• Excellent attention to detail and interpersonal skills.
• Ability to work in a dynamic team environment.
• Well-organized, results-driven, and capable of meeting deadlines.
• Effective communicator with excellent interpersonal skills.