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Job Description
Operations Analyst Dublin 6 months
This role is an exciting opportunity for a talented individual to work in a dynamic team as part of the Debt Trades Processing and Settlement group.
Key Responsibilities:
- Booking of trade allocations and monitoring client confirmations
- Resolution and escalation unmatched trades for EMEA Clients settling in the European markets
- Providing Support for the London Sales Desk
- Managing client communications and queries
- Timely response to client queries regarding the settlement of their trades
- Problem escalation to product specialists and technical support teams
- Establish good working relationships internally with the front office, sales teams, middle and back office teams to ensure timely resolution of client allocation/fails
- Resolve economic discrepancies to eliminate market risk
- Client Fails Reporting
- Develop and maintain procedures
- Ensure compliance with target control standards
- Provide internal and external training where required
Requirements:
- Highly motivated strong self-starter who has the initiative and drive to come into an area and learn quickly and progress
- Good experience of time management
- Ability to prioritise and work to deadlines and ensure queries resolved in a timely manner
- Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding trading desks and clients
- Client facing experience or ability to conduct discussions with clients in a confident manner
- Clear communicator both written and verbal with both internal departments and external clients / counterparties
- Ability to demonstrate problem solving skills, manage and resolve queries independently
- Strong teamwork skills
- Excellent Client focus - ability to build strong relations with internal and external clients to provide top tier client service
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds
- Attention to detail and market deadlines
- Competent Excel skills and the ability to manipulate data
Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive
Desirable but not required:
- Market related experience with knowledge of Fixed Income
- Understanding of the front to back securities trade flow
- Previous experience of working in an Operations environment
- Knowledge of Vendor platforms such as OMGEO CTM and Bloomberg
- Previous experience within a client service team
- Knowledge of Operational Risk, Client Money Protection and Funding
- Knowledge of the workings of EMEA markets e.g. buy-in risks, settlement fines, market nuances
- Experience of working with salespeople / traders