Job Description
Seeking experienced engineers to join the AWS Support team, working with leading companies to resolve complex technical issues and develop new capabilities in cloud technologies.
As a member of the AWS Support team, you will be at the forefront of cloud technologies, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
The ideal candidate will have a strong technical background in application management and software development, including SSM, Cloud Formation, Python, and at least one popular programming language. Experience as a Systems Administrator working with Linux or Windows, and understanding the advantages of working in a highly distributed virtual environment is also required.
You will be surrounded by people who are smart, passionate about cloud computing, and believe that world-class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
- Learn and use ground-breaking technologies
- Troubleshoot application deployments, recreate customer issues, build proof of concept applications
- Build and maintain Cloud Formation templates and shell scripts to automate and deploy AWS resources and configuration changes
- Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Drive customer communication during critical events
- Write tutorials, how-to videos, and other technical articles for the AWS customer community
- Work on critical, highly complex customer problems that will span multiple AWS services
BASIC QUALIFICATIONS:
- 1+ years of relevant experience and troubleshooting experience to resolve straightforward Linux and network-related technical problems
- Troubleshoot basic connectivity problems across the different layers of the OSI model from the Linux standpoint using tools like ping, traceroute, ifconfig, tcpdump, etc.
- Basic understanding of Networking fundamentals like CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, NAT
PREFERRED QUALIFICATIONS:
- Bachelor's Degree in an engineering or IT-related discipline
- Experience with AWS or other Cloud technology
- Other programming languages (Python, Java, C++, C#, Ruby, Bash, and PowerShell)
- Experience managing full 3-tier architecture (Presentation, Application, and Data tier)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.