Job Description
Operations Executive Our client, a US multinational in the global tech services sector, is seeking a proactive and customer-oriented Operations Executive to join their expanding team in their Shannon based EMEA HQ.
This is an ideal opportunity for a suitably qualified & driven candidate to join one of the best employers in their sector & further develop their career in a globally focused environment, so if you're interested, please applyThe Role:
Reporting to the International Operations Manager, the ideal candidate will be responsible for working proactively with our clients customers resellers & distributors.
You will be responsible for supporting all queries from Field Sales & Channel Partners to ensure smooth operations, SLA adherence and timely customer information The team is highly collaborative, so the successful candidate will enjoy working with others to share ideas and can work independently Key Responsibilities to include: Sales Support - Support Regional Field Sales Personnel & Partners on all pre-& post sales enquiries.
This includes but is not limited to order entry, back-order management, invoicing, delivery issues, sample requests, complaints and return request Build & develop relationships with field sales team, partners & resellers Ownership of customer weekly reports to include, backorders, shipments, open orders Understand the product Keep abreast of any changes here and make sure to have the most up to date information possible Be proficient in all internal systems & ensure you follow all procedures from an audit perspective Work on own initiative to identify areas for potential process improvement Perform additional duties as required Skills & Experience that we need: Fluency in English and a second language is desirable.
Experience with CRM, GP and Dynamics 3+ years experience in a similar role Will be technically competent, having worked in a technology sales environment prior to this Proven record in customer order management Must have excellent attention to detail and accuracy Proactive Problem solving Ability to work independently as well as part of a team, demonstrating a proactive and collaborative approach to problem-solving Self-starter with excellent communication skills, ability to work on own initiative & also as part of a team Strong communication skills Ability to collaborate effectively in a team environment Ability to adapt and change with the business needs
The Offer:
This position is a permanent role with expected base salary of €30 K per annum, and generous benefits package, while working in a great team environment.
Hybrid role Monday & Friday work from home and Tuesday, Wednesday & Thursday working onsite in the Shannon based office.
Hours of work 9am 5pm How to Apply: If you are interested in applying, or want to know more about this role please contact Orlaigh Fitz Gerald-Quinn in Cpl Limerick on or email your CV to.
#Cpl Limerick Office Support Skills:
'Order Management' 'MS 'Excel' 'CRM' ' 'Languages' Benefits: Paid Holidays Gym Parking Pension Educational assistance Bonus Permanent Health Insurance