Job Description
The Wright Group are hiring a Multi Unit Operations Manager to join the group. Get to know us Job Description Operations, Financial Performance & Cost Control -Optimise performance of multiple units and ensure that target gross profit and labour figures of each are achieved on a consistent basis. -Work with unit managers to review, revise and accurately determine staff resource levels to reflect, e.g. anticipated demand, changes/fluctuations, seasonality, etc. -Oversee and review rosters and determine optimum staff numbers/costs (daily/weekly) to manage labour costs while ensuring appropriate service levels. -Systematically review and assess processes, operations and the customer service experience in each unit to optimise efficiency, address shortfalls and enhance customer propositions. -Lead and work with unit managers to develop best practice and establish related standards. -Review and assess arrangements with vendors/suppliers/reps. to enhance quality of produce/supplies and to manage associated costs. -Undertake formal quarterly assessments to ascertain risk of pilferage/loss/waste at different locations and ensure that flash stocktakes are undertaken as required. -Review venue bookings & event planning working closely with the sales & marketing teams -Stay on top of local chambers/councils events so each venue can participate in them. -Swot analysis each unit & work with managers on this -Oversee any building maintenance/development that is in the pipeline Quality & Customer Experience -Support unit mangers in identifying and addressing staff training needs.Jointly develop protocols/SOPs to ensure quality standards are clear and observed in all instances. -Work with unit managers to define, agree and implement consistent approach to product/ service/menu offerings and ensure observance/application. -Propose, agree and implement cost-effect arrangement to provide for unseen inspections of different locations on a quarterly basis.Review results and address issues arising. -Work jointly with Executive Head Chef to ensure that menus/offerings reflect varying customer tastes/preferences/feedback and improvement requirements -Ensure units maintain a daily record all issues/incidents/complaints and formally review same with unit managers on a regular weekly and monthly basis. -Ensure capital works requirements are proactively identified, oversee management of capital projects and ensure value-for-money in repairs, maintenance, development, up-keep, etc. -Work with unit managers to assess customer service performance of front of house personnel.Identify scope for efficiency/service enhancements and ensure associated requirements are addressed. Human Resources -Ensure Group recruitment and selection practices and protocols are consistently applied across all units. -Ensure, in all instances, that references are checked and candidate bona fides are established by unit managers responsible for recruiting their teams. -Establish probationary review protocols to assess performance in roles and identify/address on-going training needs so that standards are maintained/continuously improved. -Ensure unit managers address performance, discipline, grievances and ensure compliance with statutory obligations.Work closely with Group People & Culture and Risk teams to ensure consistent and prudent approach to the management of all HR issues and matters. -Hold reviews quarterly with the venue managers/duty managers/assistant managers to ensure they are at their best for the company/team/customer -Have clear succession plans for each unit working with People & Culture team on training Risk Management & Mitigation -Ensure unit managers meet their health and safety responsibilities/obligations, arrange formal training and maintain/update records for all personnel. -Review and update protocols for inspections to ensure on-going compliance with health/ hygiene standards and monitor control systems/arrangements -Work with unit managers to review safety statements to ensure currency, relevance and accessibility. -Work in conjunction with the Risk Manager to investigate all insurance claims and ensure that the companys interests are protected/claims costs are actively managed. -Ensure all new colleagues are trained to company standards -Alongside unit Managers carry our risk assessments on all units The Benefits Employee Assist Program % of our other venues Opportunity to grow within company Competitive salary Excellent career progression Meals on Duty Provision of internal and external training and development Employee Recognition Awards Skills: Team Work Customer Service Training