Job Description
Operational Program Manager For our client, the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products we are looking for an experienced Production Services Operations (PSO) Program Manager. Our Clients platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Role summary: The PSO (Production Services Operations) Program Manager will be responsible for release and problem management for our Clients applications across the integrated services. You will also serve as an incident commander for issue resolution, stakeholder communication and process review to prevent disruptions. You must have a proven track record of program management including product definition and ownership, service definition and delivery and operational implementation. Duties and Responsibilities: ?Execute enterprise-wide release management, including preparing ceremony with engineering and product for discovery, definition, planning, and implementation review ?Collaborate with the Product Operations team in launch operations execution, planning/process standardization, and communications/learnings ?Partner with product, engineering, IT and Security to define and maintain service level configuration database to provide reference for incident resolution and release communications ?Execute enterprise-wide incident command to drive resolution for production disruptions, and review model that improves upon technical issue resolution and stakeholder response ?Execute problem management, including Identifying root cause of incidents and partnering with engineering to implement preventative measures ?Improve program focus on ensuring operational excellence and maturity at scale ?Drive a culture of innovation and be an agent of change. ?Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems ?Be responsive to the business in proposing and developing new products and services Technical and Educational Qualifications: ?Bachelor's degree in computer science, engineering, or equivalent work experience ?Minimum 2-4 years of program management for operational enablement ?Exceptional written and verbal communication skills, with the expectation of preparation and presentation to executive leadership ?Ability to lead team meetings with a clear agenda, goals/objectives and detailed follow-up Benefits You Can Expect: ?Competitive salary and annual bonus program ?Healthcare provided to all employees and their eligible family members, paid by the Company ?Life cover (4X base salary) ?Short and long-term disability ?Pension contributions up to 8% of your annual base salary ?Bike2Work scheme ?Tax saver tickets ?Employee Assistance Program ?25 days annual leave (pro-rated) ?10 days paid sick ?Maternity and paternity leave ? Adoption leave Skills: Program Management, Process management