Job Description
PA2024276 - Senior Operations Manager Apply Location: Dublin, Ireland Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R22633 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description About the Role: Hybrid Opportunity – Dublin We are currently expanding our Life and Pensions operation in Dublin and are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team. As Senior Operations Manager, you will have overall responsibility for a new DC Group Pensions service being launched to a new client in September this year. You will lead the setup of the operational team and be responsible for service delivery across the following functions: customer contact (including web chat), back office policy administration, and new business. You will lead a team of 12 individuals, including a contact manager, who will support delivery of the service. Responsibilities: Responsible for delivery of Operational services to SS&C clients in line with Service Level Agreements and Key Performance Indicators. Comprehensive understanding of the BPO Contract and Service Level Agreements. Lead team of 12 FTE to deliver a best-in-class DC pension offering. Primary point of escalation for client and internal teams. Oversight of all internal and external audits. Ownership of internal and external audit actions. Oversight of yearly process and procedure reviews. Ensure that team processes transactions compliantly and within industry and departmental standards, making sure that all requirements are met and continuously monitored. Management of workload and work queues, prioritizing tasks to meet both external and internal deadlines, turnaround times, and service standards whilst maintaining an appropriate quality standard. Requirements: Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor). 3-5 years experience working in a similar role. Excellent communication and interpersonal skills, with the leadership qualities to positively influence colleagues. Extensive people management experience. Well organized and methodical individual with experience of working to strict deadlines. Excellent verbal reasoning and numeric skills. Presents an appropriately professional image; communicates clearly, concisely, and diplomatically. Problem-solving and decision-making skills over different levels of problems. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. #J-18808-Ljbffr