Part Time Receptionist Job In Leinster

Job Description

Join the team at this awarded 4" Family Run Hotel in Wexford. Whitford is seeking an experienced part-time Receptionist.

Key Responsibilities:

1. Ensuring that all guests receive exceptional customer service in a very genuine and caring manner.
2. Carrying out all Reception duties, working as part of the Front Office Team (Reception and Reservations).
3. Dealing with any customer queries in a professional and efficient manner, ensuring guest satisfaction at all times.
4. Ensuring that all areas of the main entrance and lobby are presented to a high standard of cleanliness and hygiene.
5. Handling all complaints professionally and efficiently, ensuring they are followed up and resolved.
6. Maintaining full and up-to-date knowledge of the hotel products and services.
7. Handling all telephone calls politely and efficiently, accurately meeting the caller's needs using a client-oriented approach.
8. Promptly handling all enquiries, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
9. Handling all reservations through different channels (via email/telephone/website) efficiently.
10. Encouraging customer loyalty by building friendly, personalized relationships.

Candidates wishing to apply should have:

1. System knowledge of Hotsoft essential.
2. Previous experience working in the hospitality industry in a customer service role.
3. Fluency in the English language.
4. Excellent computer and organizational skills.

Job Type: Part-time

Benefits:

• Flexitime

Schedule:

• 8-hour shift

Language:

• English (preferred)

Work Location: In person