Job Description
This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. OverviewThe Partner Enablement Manager sits within the Microsoft Business Operations team and is responsible for developing and delivering partner operational enablement. This team ensures partners are ready and informed for changes Microsoft is making to a given product, program, process or service.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. QualificationsBasic Qualifications: Bachelor's Degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement OR equivalent experience.Fluency in English language. Preferred Qualifications: Demonstrated capacity for project management, leading change, dealing with ambiguity, providing creative solutions. Excellent communication skills, both written and verbal at all levels, internally and externally. Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; acting independently, flexibly and proactivly. Demonstrated experience in Partner Channel Management and/or Customer relationship management. Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.ResponsibilitiesProvide prioritized business impacting insights and requirements to high impact partner change moments. One Microsoft: Seamless collaboration with teams across Microsoft to provide opportunities for partner co-design, pilots, and engagements for optimized operational experience. Leverage subject matter expertise to assess partner experience requirements and land change with partners. Partner with other teams producing launch readiness content, creating, and maintaining a full end to end view of all readiness assets to enable consistent, complementary, sequenced, and comprehensive messaging. Lead the co-ordination of communication leads from across a range of Microsoft teams (Sales, Cloud Marketing, Field Readiness) to align on a clear narrative that can be leveraged across all communications channels, ensuring that the purpose of the upcoming change, and related changes, is clear to audiences. Effectively represent the voice of the partner across multiple groups within Microsoft. Use multiple listening mechanisms to ensure partner experience and feedback is captured and are used to influence new/improved operational capabilities that make it easier to do business with Microsoft. Manage & track Partner adoption taking necessary action to meet launch and adoption timelines for Partners. Apply a continuous improvement mindset to everything we do, using data and business insights to improve Partner Experiences, processes or existing enablement models, tools and communications modes. Identify improvements to the readiness processes, workflows, engagements, responsibilities, and platforms to drive efficiencies and improvement in time, quality and customer experience.