Job Description
185+. This is the number of people dedicated to winning people's hearts and minds.Our MISSION is to discover new ways to improve and extend people's lives. We use science-based innovation to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible.We are looking for a Patient Support Program (PSP) Lead to join our highly dynamic Oncology team, to deliver our vision to Reimagine Cancer Care in Ireland.The Patient Support Program (PSP) Lead is a non-promotional, office-based role responsible for providing strategic direction, operational excellence, leadership, and oversight for the design, development, and delivery of PSPs at Novartis Ireland, with the objective of enhancing patient care, improving adherence, and outcomes for Novartis products.Identifies opportunities for new PSPs by having an excellent understanding of the PSP landscape in Ireland.About the RoleThe PSP Lead is accountable for having oversight over the overall PSP budget, suppliers, and cross-functional collaboration with internal and external stakeholders.Major accountabilities:Lead the development and implementation of PSP strategies and plans, aligned with the global, regional, and local objectives and priorities, and in compliance with the relevant policies, guidelines, and regulations (IPHA Code of Practice).Manage the PSP budget and resources, ensuring optimal allocation, utilization, and tracking of expenditures and outcomes.Ensure the delivery of high-quality PSP services by close interaction with external service providers and the in-house nurse service to meet the needs and expectations of patients and healthcare professionals (HCPs) in Ireland.Monitor and evaluate the performance and impact of PSPs, using appropriate metrics, data analysis, reporting, and feedback mechanisms, and implement continuous improvement actions as needed.Collaborate with internal stakeholders to ensure optimal execution and performance of all PSP operations activities.Manage the PSP suppliers and vendors, ensuring effective contracting, governance, communication, collaboration, and issue resolution.Build and maintain strong relationships with internal stakeholders, such as medical affairs, BEE, patient safety, market access, marketing, sales, legal, compliance, etc., to ensure alignment and integration of PSP activities with the brand and business strategies.Engage with third-party vendors to understand their offerings and to create PSP solutions that add value to patients and the healthcare system.Work with subject matter experts (SME) to identify the need for a PSP and to design and plan PSPs.Identify and leverage best practices, innovative solutions, and emerging trends for PSPs, and share learnings and insights across the organization.Competency with process improvement frameworks (e.g., Lean Six Sigma).Key Performance Indicators:Quality and accuracy of forecast assumptions.Feedback from internal stakeholders.Ability to identify and manage multiple stakeholders and projects in parallel.Financial responsibilities: Have oversight of the PSP budget.What you’ll bring to the role:Education and qualifications:BSc degree, or relevant work experience.5-10 years of experience in the pharma industry, with at least 3 years in PSP or related roles.Experience:Strategic mindset.Excellent communication, collaboration, negotiation, and stakeholder management skills.Proven track record of working cross-collaboratively and cross-functionally.Experience in managing PSP suppliers and vendors, and ensuring contractual and service level agreements.Skills and knowledge:Strong leadership, strategic thinking, business acumen, and results orientation.Excellent communication, collaboration, negotiation, and stakeholder management skills.High level of customer focus, innovation, and quality assurance.Advanced data and analytics skills, with proficiency in Microsoft Excel and CRM systems.Excellent knowledge of the Irish healthcare system and environment, including the drug reimbursement process and the regulatory/legislative and compliance requirements for PSPs.Why consider Novartis?766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.We believe new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable, and inclusive environment inspires new ways of working.We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity, and flexibility. And we can reinvent what's possible when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life is the risk of never trying!Imagine what you could do at Novartis!Commitment to Diversity & Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. #J-18808-Ljbffr