Job Description
Sanderson are working with a growing life, pensions and investment company to recruit a Pensions Case Manager whose purpose will be to develop broker relationships and deliver excellent service as the provider of choice for pension products. Responsibilities: Cultivate strong relationships with brokers by delivering exceptional service, positioning the company as the preferred provider for pension products. Offer administrative support to the Sales Team as needed. Provide outstanding customer service by addressing diverse and complex inquiries from brokers and policyholders. Effectively manage and prioritise your workload to meet deadlines consistently. Continuously update and enhance policies and procedures related to service delivery and administrative tasks. Contribute ideas and insights towards the future development of our pension products. Ensure all actions comply with the principles of Treating Customers Fairly and the Consumer Protection Code. Keep records in line with the company's policies and procedures. Requirements: QFA Qualified or working towards it. APA at a minimum. Experience in processing and handling queries on all pension products. Previous experience in a Customer Service role. Ability to meet deadlines/ SLAs and manage priorities. Excellent communication and administration skills. Demonstrate problem solving skills. For more information apply online or contact Amy Blake in Sanderson on Skills: Pensions case manager insurance pensions