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Job Description
Support Apple's employees across the DACH region by providing expert HR support and ensuring their needs are met efficiently and effectively.
We're looking for a passionate HR professional to join our team. As a member of our People Team, you'll play a key role in supporting our employees and helping them grow in their careers. Your expertise will be essential in providing answers and support to employees and managers across multiple lines of business and country locations.
Responsibilities:
- Provide expert personal support to employees and managers, ensuring their inquiries are properly researched and handled in a professional manner.
- Connect with employees by phone and email to explore their needs and determine the level of support required.
- Use analytical skills to research and resolve complex and sensitive issues.
- Take ownership of the employee experience and contribute directly to the company culture.
- Obsess over the customer experience in every interaction.
- Document employee inquiries.
- Adhere to operational metrics to drive success within your role.
Requirements:
- Demonstrable experience in a Human Resources role with strong working knowledge of company policies, benefits, payroll, and HRIS.
- Experience with Workday and ServiceNow is a plus.
- Ability to multi-task and make a personal connection with employees while efficiently navigating resources, systems, and relevant data.
- Outstanding communication skills and ability to work in a highly collaborative environment.
- Understanding of the importance of discretion and confidentiality in HR work.
- Detail-oriented and organized individual with analytical skills.
At Apple, we value diversity and inclusion. We believe that our differences are our greatest strength and we strive to create a workplace that is welcoming and inclusive to all.