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Job Description
Applicants will be responsible for supporting employees in the DACH region by providing expert personal support and researching and resolving complex issues.
**About the Role** This position involves providing expert personal support to employees and managers across multiple lines of business and country locations. **Key Responsibilities** • Provide expert personal support to employees and managers • Research and resolve complex and sensitive issues • Connect with employees by phone and email to explore their needs and determine the level of support required • Document employee inquiries • Adhere to specified operational metrics to drive success within the role • Utilize outstanding analytical skills to research and resolve complex and sensitive issues • Take ownership in the employee experience and contribute directly to the company culture for all employees **Requirements** • Demonstrable experience in a Human Resources role with strong working knowledge of the dependencies between company policies, benefits, payroll, and HRIS • Experience with Workday and Service Now is a plus • Ability to make a personal connection and explore employee needs while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly • Outstanding communication skills, enjoy connecting and helping others, and working in a highly collaborative environment • Understanding of the importance of discretion and confidentiality in the type of work we do • Creative and detail-oriented individual with analytical skills who can pull, understand, and report on business metrics **About Apple** At Apple, we believe in the importance of diversity and inclusion. We draw on the differences in who we are, what we've experienced, and how we think to create products that serve everyone. We are committed to treating all applicants fairly and equally, and we will work with applicants to make any reasonable accommodations.